RETURN POLICY

Returns

If you’re not happy with your order, you can return the items within 14 days for free. Return shipping costs are covered by us.

Return Address:
RA&CO LLC
7901 4TH ST N 19492
ST PETERSBURG, FL 33702
United States

How to Return

1. Packaging

Pack what you’re returning in an undamaged package, preferably the original packaging. Try not to use damaged boxes and ensure that the box is solid enough to carry the weight of your shipment. You can fill the empty spaces in a used box with crumpled paper to protect your return items.

2. Return Process

Please note that in order to be eligible for a return, your items must be in the same condition that you received them, unworn or unused, with tags attached.

What’s Next?

After your shipment is delivered to our warehouse, it will be checked and reported to us. Return requests are processed within 2-3 business days after arrival at our warehouse.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to hygienic concerns, such as: - Underwear and socks - Swimwear - Personal care items - Custom or personalized products

Please get in touch if you have additional questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know once your return is processed. Upon approval, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return or if you have further questions regarding return processes, please contact us at support@ilvi.us.

Contact Us:
Email: support@ilvi.us
Website: ilvi.us

RA&CO LLC
7901 4TH ST N 19492
ST PETERSBURG, FL 33702
United States